Track payments and issue refunds
Read the payments ledger - collected, outstanding, and refunded - and refund a ticket, a custom amount, or a whole order.
The Payments tab is one ledger for all the money on your event. Three cards up top show what you've collected (net of refunds), what's still outstanding on pending orders, and everything you've refunded. Below them, every order lists who paid, the total, what's been refunded, and any balance still owed.
Read the ledger
- Open your event and open the Payments card.
- Search by buyer name or email, or filter by status (paid, pending, refunded, cancelled).
- Click any buyer to open the full order, its attendees, and its refund history.
- Export CSV downloads the current view - filtered or whole - as a spreadsheet.
Refund a ticket or a custom amount
- Open an order, then open the attendee you want to refund.
- Click Refund next to a single ticket or product to return what was paid for it and release its spot.
- Or click Partial refund to return a custom amount without voiding anything - up to what's still refundable on the order.
- Use Cancel instead of Refund to void an item without returning money.
Refunds go back to the buyer through Stripe automatically. The service fee is non-refundable, and a freed seat is offered to your waitlist if you have one.
Refund a whole order
On an order, click Refund entire order to return every live ticket and product at once. Every refund - full, partial, or per-item - is recorded in the refund ledger with the amount, who issued it, and when, and the order's status and your totals update right away.